If your computer is connected to a Virtual Private Network (VPN), try disconnecting from that VPN and print again.Depending on what's listed on the network information setting page that was printed, take the appropriate troubleshooting steps noted.This wlil happen if you got a new wireless router, or if you changed the SSID or password of your current network. If the printout shows that the connection is Inactive and it shows the wrong SSID (network name), the printer will need to be reconnected to the network.The printer will need to be reconnected to the wireless network. If the printout shows that the connection is Active and the SSID (network name) is BJNPSETUP, the printer's network settings have been reset to the factory defaults.Please refer to your firewall vendor's documentation for instructions on opening these ports. If the printer responds to print commands after the firewall is disabled, you will need to open ports used by the printer for network communication. What To Do When Your Printer is Offline If this is the first time you experience this problem check printer is turned on, If it’s already then try power cycling your printer and computer. If the printout shows that the connection is Active and the signal strength is greater than 80%, try temporarily disabling any firewall software on your computer. Whatever the reason keep reading this post to change the printer’s status from offline to online and fix printer problems in windows 10.On the new popup window, click the Printer tab. Choose See what’s printing from the context menu. Go to the Printers section and right-click the Epson printer. Once the Control Panel launches, choose Hardware and Sound > Devices and Printers. If neither the printer nor the router can be moved, try removing obstacles between the two devices, or turning off any devices that may interfere with network communication. In the text field, type control and hit Enter key. If the printout shows that the connection is Active and the signal strength is less than 80%, try to move the printer and router closer.Print out the network setting information.If there is still no response, move to the next step. After it has fully initialized, plug the printer back in and power it on. Check out this article if the HP printer won’t scan in Windows 10/11. ![]() Do not overload it by adding more prints to the stack and try to figure out how you can bring it back online before resuming your prints. Unplug your wireless router for 15 seconds, then plug it back in. When your HP printer won’t print and says offline, it is best to pause all the print jobs you have for it. If there have been no changes to your wireless network (new router, new password for your router, etc.), turn off and unplug your printer. ![]() If the printer is in an error state (paper jam, ink has run out, etc.) please address the error state first. Now I cannot re-install my printer and the HP help only tells me that their help software cannot run on my computer (I've been using the printrer for about 4 years).
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